- Introduction and Scope
These Terms of Use govern access to and use of the Stardust Casino real-money platform by registered users located in Ontario, Canada. By creating an account and accessing the platform, you enter into a legally binding agreement with the operator. This document sets out the conditions for access, the obligations of the user, the responsibilities of the operator, and procedures relating to account management, data handling, and dispute resolution.
Stardust Casino operates under a licence issued by the Alcohol and Gaming Commission of Ontario (AGCO). Real-money gaming is conducted under an agreement with iGaming Ontario. These Terms of Use apply exclusively to the Ontario real-money product.
Separate legal documents govern:
- The Stardust Social Casino product (a free-to-play, virtual currency service)
- The real-money platforms available in New Jersey and Pennsylvania
Those services are distinct and are not covered by this document.
- Eligibility and Access Requirements
2.1 Age Requirement
Access to Stardust Casino for real-money gaming in Ontario is restricted to individuals who are 19 years of age or older. This requirement is mandatory under Ontario provincial law and AGCO licence conditions. Individuals who do not meet this age threshold are prohibited from registering an account or participating in any real-money activity.
2.2 Geographic Restriction
Real-money wagering is permitted only for users who are physically located in the Province of Ontario at the time of play. The operator uses geolocation technology to verify the physical location of users during each session.
Access from outside Ontario does not satisfy this requirement, regardless of province of residence or citizenship. Users who attempt to circumvent geolocation controls may have their accounts suspended and funds withheld pending investigation.
2.3 Account Registration
Each user is permitted to hold only one account. Duplicate accounts are prohibited. The user must provide accurate, complete, and current personal information at the time of registration.
Providing false or misleading information constitutes a breach of these Terms of Use and may result in immediate account closure and forfeiture of any associated funds.
- Account Obligations and User Responsibilities
3.1 Account Security
The user is solely responsible for maintaining the confidentiality of login credentials. Any activity conducted through an account is the responsibility of the registered account holder.
If unauthorized access to an account is suspected, the user must notify Stardust Casino support immediately through the designated contact channels.
3.2 Prohibited Conduct
Users must not:
- Use the service for any unlawful purpose
- Attempt to access the service from a restricted jurisdiction
- Share account credentials with any third party
- Use automated tools, scripts, or software to interact with the platform
- Engage in any conduct that disrupts the integrity of the service or other users
Violation of any of the above may result in account suspension, permanent closure, and referral to relevant regulatory or law enforcement authorities.
3.3 Self-Exclusion Lists
Individuals registered on any applicable self-exclusion list administered by AGCO or iGaming Ontario are prohibited from accessing Stardust Casino. The operator is required to enforce exclusion measures in accordance with regulatory obligations.
Users who believe they have been incorrectly excluded, or who wish to register for self-exclusion, should contact support directly.
- Operator Obligations
Stardust Casino is obligated to:
- Maintain a valid licence issued by the AGCO and operate in compliance with iGaming Ontario requirements
- Apply industry-standard encryption to protect user data and account information
- Provide access to responsible gaming tools, including bet limits, loss limits, cool-off periods, and self-exclusion options
- Process account verification and withdrawal requests in accordance with applicable regulatory timelines
- Make these Terms of Use and related policy documents accessible to registered users
The operator reserves the right to modify, suspend, or terminate any aspect of the service at any time. Users will be notified of material changes to these Terms of Use through the registered email address or via in-platform notification.
Continued use of the service following notification of changes constitutes acceptance of the revised terms.
- Identity Verification
Stardust Casino is required to verify user identity in accordance with anti-money laundering (AML) regulations and AGCO licensing conditions. Identity verification is mandatory for withdrawals exceeding C$2,000.
Users must submit valid government-issued identification and any additional documentation requested by the operator. Failure to complete verification within the required timeframe may result in suspension of withdrawal privileges until verification is completed.
The minimum deposit threshold is C$10. The daily withdrawal limit is C$10,000. These limits are subject to change in accordance with regulatory requirements or operator policy updates.
- Data Handling and Privacy
Personal data collected during registration and account use is processed in accordance with applicable Canadian privacy legislation and the operator’s Privacy Policy. Data is used for:
- Account management
- Identity verification
- Regulatory compliance
- Fraud prevention
- Responsible gaming monitoring
Users have the right to request access to their personal data, request corrections to inaccurate data, and, in certain circumstances, request deletion of their data, subject to legal retention obligations.
Requests relating to personal data should be directed to the operator’s support team using the contact details provided in Section 8.
- Dispute Resolution
Users who wish to raise a complaint regarding the service must first contact Stardust Casino support directly. Complaints may be submitted by email or through the support portal. The operator will acknowledge receipt of a complaint and provide a response within a reasonable timeframe.
If a complaint cannot be resolved through direct contact with the operator, users located in Ontario may escalate the matter to iGaming Ontario or the AGCO in accordance with the dispute resolution procedures established under the applicable regulatory framework. Details of the escalation process are available through the operator’s customer care and dispute resolution resources.
- Contact Information
Support is available 24 hours a day, 7 days a week.
Channel
Details
Email
[email protected]
Phone (Boyd Gaming corporate)
+1 702-792-7200
Support portal
support.stardustcasino.com
Users in Ontario seeking regulatory assistance may contact iGaming Ontario or the AGCO directly through their respective official channels.
- Governing Law
These Terms of Use are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any legal proceedings arising from or related to these Terms of Use are subject to the jurisdiction of the courts of Ontario.
- Responsible Gaming
Stardust Casino provides tools intended to support a safe and regulated gaming environment. Users experiencing difficulties related to gambling are encouraged to make use of the responsible gaming tools available within their account settings, including self-exclusion and limit-setting features.
Assistance is also available through external support services. If you or someone you know has a gambling problem and requires help, contact the relevant provincial support service or call 1-800-GAMBLER.